![]() Installed the version that FireFox gave us. ![]() In FireFox we went to Tools > Add-ons > Plugins and searched for the FF version of Silverlight (see 1st screen-shot below).We again uninstalled the Silverlight plug-in.On investigating, even though the plugin appeared to have installed correctly, FF had blocked it.On closing and restarting FireFox, the same issue that you experienced happened to us.Installed the official Microsoft version that automatically pops up when you try to run any app that uses the Silverlight plug-in (e.g.Uninstalled the existing version of Silverlight on a new Mac.Here's how we solved the issue (through trial and error on a Mac). There seems to be a problem using the default Microsoft version of Silverlight on the latest Mac iOS. Not function properly, follow the steps described in the MozillaZine article " Standard If Safari on your computer still will not support the Silverlight plug-in,ĭownload and install a current version of Mozilla.try to log into CTI Navigator Web again.Restart your computer to ensure all file components are removed.) If displayed, also click on " ugin" a nd drag to.Hard drive where Silverlight is installed Re-install Silverlight with these filters disabled. If the initial installation was corrupted, you Windows" and disable any other pop-up blockers or add-on filters. (the gear icon if Menu is hidden), un-check " Block Pop-Up If one of these preferences was not already enabled, try to log into CTI.Re-open your browser and try to log into CTI Navigator Web again.(i.e., uninstall version 1, 2 or 3 if listed).ĥ is the current version, if it is not workingĬorrectly in your browser, you may want to replace it with version 4. Un install any version of Silverlight earlier than version.Installed by selecting Help > " Installed Plug-ins"įirefox, verify the version and status of Silverlight by selecting in Safari, verify that Silverlight is recognized as. ![]() Installed Version of Silverlight" link, or Silverlight is installed either by clicking on the " Verify
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